Register on the Activeo support portal
– Access your personal data, complete them, update them.
– View your active support contracts, their expiry dates, the history of contracts subscribed.
– View the history of your incidents and their status.
– Report a support request, update an ongoing incident, mark an incident as resolved.
You will be notified by email of the progress of your incidents and will be able to follow their resolutions within your space.
Customer Support Logepal by Activeo
To access this service, you must first create an account.
The information provided will be checked to validate that your company has a valid support and/or maintenance contract.
Activeo undertakes to activate your account as soon as possible. Make sure your email and telephone details are correct so that our service can contact you.
You will receive an email informing you of the activation of your account.
Our team is at your disposal to respond to all your requests for assistance and intervene to resolve any possible malfunctions that may occur in the daily life of a system.
We offer you :
Services carefully tailored to your needs. Together, we will establish the maintenance and support contract that suits you best.
A whole range of services to delegate and optimize the performance and operation of your information system. Thanks to our managed service offering, we take full responsibility for managing your system, developments, changes or configurations.
Each incident is treated and followed until its resolution according to precise procedures, in complete transparency. You are kept regularly informed of the progress of the actions carried out throughout the processing of the incident.