LOGEPAL: at the heart of managing contact centers

With the contact centre being the gateway to customer experience, it is important to pay close attention to the day-to-day operations.
Operational supervisors are facing several challenges such as:

• Managing the fluctuating of call volume
• Adapting to various requests from customers
• Adjusting of manpower
• Forecasting demand of workforce to hit customers’ expectation
• Anticipating of unplanned events

Real-time control:

LOGEPAL is at the heart of customer relations.

Customize dashboard, priorities performance indicators and gain real-time access according to your business needs (average duration of treatment of a contact, delays of taking care of a customer, quality of service).

Using the historization and projection module can help to forecast planned contact volumes per channel.

Performance monitoring:

LOGEPAL allows for monthly monitoring of the performance of your contact center through a global view.
By defining indicators, supervisors/managers can access to relevant insights and visualise overall business performance in a single platform.

LOGEPAL offers a wide range of graphic components: