Services

Project management

Having experts in the customer contact center and IT helpdesks management, Activeo can extend a global management throughout the stages of your projects.

The Project Manager: A dedicated contact person throughout the projet, who is equiped with functional, technical and organizational understanding of the contact centres.
He provides direction to the project team and will be committed to the objectives of cost/deadlines/quality defined at the initial stage.

The Technical Expert: In charge of the overall architecture coherence, implementation and configuration of the solution. He also provides trainings to users, provides a report for all the deliverables.

The Consultant: Expert in the areas of customer strategies, organisation, performance and processes, Duty includes understanding of business needs.
He will be leading the workshops and closely with the functional teams for the drafting of synthesis specifying :

  • Objectives of the business
  • Definition of key performance indicators for monitoring (frequency, treshold alerts, size, message…)
  • Limitations of the displayed project

The Designer: Working in the field of design, he is involved in the display project design. His responsabilities involve in creating the project layout & visual mock-ups.

Methodology

The project methodology used by Activeo has proven its efficiency throughout the projects.

It is composed of 4 main phases:

Trainings

Our training courses offer a mix of theoretical inputs and practical workshops to facilitate the adoption and operational mastery of the solution. Our trainers are functional and technical experts mastering the customer relationship environment. Their field experience as well as their pedagogical qualities constitute a guarantee of quality for the training.

The training sessions are intended for a large operational and / or technical audience, beginners and / or experienced. To guarantee the quality and interactivity of the sessions, we recommend a maximum of 8 trainees per session. Activeo takes care of the entire organization of the training, under rigorous procedures and ensuring that it runs smoothly.

Activeo offers besides this training offer, tailor-made sessions, adapted to your specific needs on request.

Activeo training organization referenced under the activity declaration number: 11921352892. Activeo is DataDocké certified